Privacy Policy

Last updated: September 12, 2026

Trionyx (“we”, “us”, or “our”) operates the website trionyx.lt (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices and rights you have regarding your data when you visit our Site or make a purchase from us.

1. Information we collect

We collect information you provide directly to us, information collected automatically when you use our Site, and information from third-party services we use to run our store.

Information you provide to us

  • Contact and account details: name, email address, phone number, billing and shipping address, and account login details if you create an account.
  • Order information: the products you purchase, order history, and any notes or preferences you provide.
  • Payment information: when you place an order, your payment is processed by our secure payment processor. We do not store your full card number on our servers.
  • Communications: messages you send us through our contact form, live chat, or email, including support and warranty requests.

Information collected automatically

  • IP address, browser type and version, device information, and operating system.
  • Pages you view, links you click, and how you interact with our Site.
  • Cookies and similar tracking technologies (see Section 3 below).

2. How we use your information

We use the information we collect to:

  • Process and fulfil your orders, including payment, shipping, and customer support
  • Create and manage your account
  • Respond to your questions, comments, and warranty or return requests
  • Send you order confirmations, shipping updates, and other transactional messages
  • Send marketing emails about new products, promotions, and offers, where you have opted in — you can unsubscribe at any time
  • Improve our Site, products, and customer experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with our legal obligations

3. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use our Site, and personalize content and ads. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.

4. How we share your information

We do not sell your personal information. We share information only as needed to run our business, including with:

  • Payment processors, to securely process your payments
  • Shipping and logistics providers, to deliver your orders
  • Email and marketing service providers, to send order updates and, where you’ve opted in, marketing communications
  • Analytics providers, to help us understand and improve Site performance
  • Law enforcement or regulators, where required by law or to protect our rights and the safety of our users

5. Data retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with legal, tax, and accounting requirements, and resolve disputes. Order records are typically retained for the period required by applicable tax and consumer protection laws.

6. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the details in Section 9 below.

7. Children’s privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised “Last updated” date.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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