Shipping
We process and dispatch every order within 1-2 business days of purchase. Once your order ships, you will receive a confirmation email with a tracking number so you can follow its progress.
- Standard shipping: 3-7 business days
- Express shipping: 1-3 business days
- International shipping: 7-14 business days, depending on destination
Shipping costs are calculated at checkout based on your location, order weight, and the delivery speed you select. Orders over a qualifying amount may be eligible for free standard shipping, shown automatically at checkout.
Delivery times are estimates and start from the date of shipment, not the date of order. Occasionally, factors like weather, customs processing, or carrier delays can affect delivery times.
Returns
We want you to be happy with your purchase. If you are not fully satisfied, you may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Some items cannot be returned, including gift cards, downloadable products, and items marked as final sale at the time of purchase.
How to start a return
Contact our support team with your order number and the reason for your return. We will provide return instructions and, where applicable, a prepaid return label.
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.
Have questions about a specific order? Contact us and we’ll be happy to help.
